I've worked in a call center industry for 3 years, I can't say that I'm an expert when it comes to customer service, but, I know that my skills are enough to help other people resolve their problems. I am a fast learner, I can work with minimal supervision. I can easily adapt to a new environment, before, I am under the support team in a call center, as a support, I may not have all the answers to every question that my team throws at me, but I always give them an assurance that I'm always there to help them find the answer. I also act as the assistant to the supervisor. I am computer-savvy, I know how basic HTML works, a beginner in creating a website, but, I'm very much willing to learn. I can also work under pressure, I am a responsible and I make sure that I provide the service that is expected from me. When someone gives me a deadline, I see to it that I finish everything before the date given.
After 3 years in customer service, I switched to back office work, I was assigned to the Audit Department of an online gaming company, I started out as an agent, and got promoted as a Shift Manager and then a Team Leader. We are acting like a bank ensuring that before we release players’ money, they have passed all the necessary checks and the terms and conditions provided by the clients. Being a manager/leader for more than 5 years, I have acquired enough skills and experience on working with people of different cultures.
As of now, I am still working in the same company, but in a different department which is also financial. I am currently a Reconciliation Team Leader. I am looking for other ways to learn and earn at the same time.
QUALIFICATIONS:
Proficient in MS [Word, Excel, Outlook, Powerpoint]
More than 6 years of experience in managing and handling people
Excellent problem-solving skills; able to identify problems and implement solutions
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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