Customer service associate

Overview

Looking for part-time work (4 hours/day)

at $5.68/hour ($500.00/month)

Bachelors degree

Last Active

October 31st, 2020 (1267 days ago)

Member Since

October 22nd, 2020

Profile Description

Customer Service Specialist
I have a total of 4 years of experience as a Customer Service and Billing Specialist across the United States.
I Possess management and leadership abilities on top quality, I provide a tailored fit solution in the most efficient way. Addressing customer’s billing concern and meeting sales quota. I am also reliable in solving issues related to setting up internet connection, mobile device troubleshooting, email, software and so much more.
I am very experience in Microsoft office, multimedia and a quick learner to use new tools that would get the job well done for you and the company.
Loan Officer | ARB Call Facilities Incorporated
-Meet with loan applicants to identify their needs and collect information for loan applications.
-Analyze active loan files on a regular basis and recommend solutions to speed up the loan process.
-Complete loan contracts and teach clients on policies and regulations.
-Interview applicants to define financial eligibility and establish debt payment plans.
-Monitor and update account records.
-Submit loan applications in a timely manner.
-Prepare detailed loan proposals.
-Reject loan applications and explain deficiencies to applicants.
-Respond to applicants questions and resolve any loan-related issues.
-Operate in compliance with laws and regulations.
Billing Specialist | Convergys Philippines
-Maintaining a positive, empathetic and professional attitude toward customers at all times.
-Addressing promptly to customer inquiry.
-Communicating with customer through various channels.
-Active listening throughout the conversation.
-Setting up proper expectations to our customers.
-Receiving and sorting incoming payments with attention to credibility.
-Issue billing details and open and close customer accounts.
-Managing the status of accounts and balances and identifying inconsistencies.
-Issuing invoices to clients and keeping track of amounts owed by several clients to ensure that their account is paid on time and in full.
-Keep a record of client accounts with updated charges to the account.
-Make note of any payments made or missed.
-Inform clients of their outstanding debt.
Customer Service Specialist | Teletech
-Provide Excellent Customer Care.
-Providing timely, attentive, upbeat service to a customer, and making sure their needs are met in a manner that reflects positively on the company or business.
-Provide specific information regarding the services, products or materials offered by a company.
-Answering customer enquiries or passing them on to the appropriate department.
-Giving information and helping to solve customer problems.
-Review Customer Complaints and Take Appropriate Action.
-Provide troubleshooting information, report and analyze customers' information and needs.
-Document all Customer Interactions
-Arranging services for customers.
-Create and Present Weekly Reports to Management.