John
Remote SaaS Customer Support Specialist
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $6.00/hour ($1,056.00/month)
Bachelors of Arts in Communication
Last Active
March 4th, 2025 (24 days ago)
Member Since
October 17th, 2020
Profile Description
Empathetic and results-driven professional with over four years of combined experience in SaaS customer support and on-site sales. I specialize in delivering exceptional customer experiences through ticketing systems like Freescout and Helpscout, seamless collaboration using Slack, and effective issue resolution.
My track record includes reducing response times, consistently earning great customer ratings, and mentoring new hires to enhance team productivity.
I also excel in sales and communication, having exceeded sales targets as a Sales Associate for Converge ICT by understanding customer needs and offering tailored solutions.
With a strong foundation in communication from Lyceum of the Philippines University, I am ready to leverage my skills to contribute to your company's success.
Top Skills
Customer Support » SaaS
Experience: 2 - 5 years
Proficient in managing tickets and email communication with tools like Freescout and Helpscout to resolve diverse customer concerns efficiently and empathetically.
Customer Support » Customer Service » Conflict resolution
Experience: 2 - 5 years
Strong analytical skills to identify the root causes of customer concerns, propose actionable solutions, and resolve conflicts efficiently to maintain customer satisfaction.
Office and Administration » Communication
Experience: 2 - 5 years
Adept at conveying ideas clearly and professionally, tailoring messaging to various audiences to ensure understanding and alignment.
Other Skills
Customer Support » Sales Support
Experience: 2 - 5 years
Leveraged relationship-building and consultative techniques to exceed sales targets and provide value-added feedback to improve customer retention strategies.
Coaching » Training and Development
Experience: 2 - 5 years
Successfully onboarded and trained new hires, enhancing their productivity and adapting them to team workflows.
Office and Administration » Team Collaboration
Experience: 2 - 5 years
Experienced in using Slack and other collaborative tools to foster effective communication in remote teams.
Proficient in using Helpscout to manage customer inquiries efficiently, including organizing and resolving tickets, maintaining SLA compliance, and delivering exceptional customer support through its intuitive interface. Skilled in leveraging Helpscout’s collaborative features to enhance team workflows and provide seamless customer experiences.
Customer Support » Active Listening
Experience: 2 - 5 years
Skilled at fully engaging with customers and team members to accurately interpret their needs, identify underlying concerns, and foster trust.
Customer Support » Sales Support » Ticket Booking
Experience: 2 - 5 years
Skilled in prioritizing and resolving escalated issues to meet SLA requirements and deliver prompt solutions.
Basic Information
- Age
- 25
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- San Juan, Batangas
- Tests Taken
- IQ
- Score: 119
- DISC
- Dominance: 33%
- Influence: 10%
- Steadiness: 20%
- Compliance: 37%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
SEE MORE REAL RESULTS“The more I stepped away from it, the more successful our Chanel became!”
- Jim Orr
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