Computer Technician/Helpdesk, Hardware and Network Management Branch
• Assembled and installed computer systems in designated networks as per specifications.
• Performed customer services on different departments and resolved hardware and software technical problems in the system elements after detailed analysis, including computer failures and software malfunctioning.
• Monitored and administered IT systems and made recommendations to senior managers regarding hardware replacements, upgrades and new installation required.
• Provided solutions and technical guidance to clients facing technical issues and difficulties.
• Maintained records of hardware issues, performance and supplies.
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