Ian

General Virtual Assistant |Customer Service Expert 

85 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $9.60/hour ($1,689.60/month)

Bachelors degree

Last Active

October 25th, 2024 (12 days ago)

Member Since

October 6th, 2020

Profile Description

- Customer Service Expert (Phone, Email, and Chat) using Gorgias and Zendesk.
- Proficient in Shopify. Had an experience also in using Recharge. 
- Walmart, Amazon, and TikTok Seller Center Management.
- Junip and Amazon Reviews Management.
- Inventory Management through Shopify and WMS (3PL tool). Keeping records for all shipments sent from the manufacturer to the warehouse.
- Barcode Management using GS1 for generating new and reusing barcodes for all products. SKU label management using Avery.
- Affiliate Program Management through Social Snowball, ShareASale, and GoAffPro.
- Social Media Management and Engagement on IG, TikTok, Youtube, and Facebook. Edits photos for content through Canva.
- Team Management – handled 20 headcounts maximum doing coaching sessions, call monitoring, and product knowledge training on agents under a US Telco account.
- Cold calling/Appointment Setting using Mojo and Five9. Generating leads for US Real Estate investors.
- Data Entry/Admin skills – Updating spreadsheets for Ads Spend, data exporting, and product listing.

Top Skills

Customer Support

Experience: 5 - 10 years

Customer Support » Email Support

Experience: 2 - 5 years

Customer Support » Phone Support » English Speaking

Experience: 5 - 10 years

Other Skills

E-Commerce » Shopify

Experience: 2 - 5 years

Professional Services » Management Services » Inventory Management

Experience: 2 - 5 years

Customer Support » Phone Support

Experience: 5 - 10 years

Customer Support » Ecommerce

Experience: 2 - 5 years

Marketing » Telemarketing

Experience: 1 - 2 years

Professional Services » Medical Services

Experience: 2 - 5 years

Real Estate » Appointment Setting

Experience: 1 - 2 years

Real Estate » Lead Generation

Experience: 1 - 2 years

Customer Support » Social Media Moderation

Experience: 2 - 5 years

Customer Support » Sales Support

Experience: 5 - 10 years

Office and Administration » Data Entry

Experience: 2 - 5 years

Office and Administration » Email Management

Experience: 1 - 2 years

Basic Information

Age
33
Gender
Male
Website
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Address
Davao City, Davao del Sur
Tests Taken
IQ
Score:  125
Uploaded ID
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