Loraine

IT Service desk Analyst / Business Analyst Professional

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Overview

Looking for part-time work (4 hours/day)

at $8.00/hour ($704.00/month)

Bachelors degree

Last Active

April 23rd, 2024 (yesterday)

Member Since

October 1st, 2020

Profile Description

• Facilitate Trainings and Customer onboardings of DHL online tools• Responsible for Customer communication and support via phone, email and live chats• Responsible for achieving Team KPI, targets and timelines.• Deliver projects  assigned by Country ESS Lead.• Create guides and Training materials for Customers.• Monitor and use Servicenow Tickets for IUpgrade to see actual info reports and Requests• Provide  remote access solution support.• Integration knowledge (shopify, magento)• Collaborate with other DHL Worldwide Colleagues on projects and KPI targets.• Responsible for Asset Inventory (Mobile, WIFI devices)

Top Skills

E-Commerce » Inventory Management » Quality Control

Office and Administration » Data Entry

Office and Administration » Email Management

Other Skills

Marketing » Copywriting

Marketing » Content Creation » Creative Writing

Marketing » Content Creation » Proofreading

Customer Support » Phone Support » English Speaking

Marketing » Content Creation » Blogging

Marketing » Content Creation » eBook Writing

Marketing » Content Creation » Microblog Content Writing

Marketing » Content Creation » Ghost Writing

Human Resources

Office and Administration » Transcription

Office and Administration » Translation

Office and Administration » Travel Planning

Basic Information

Age
32
Gender
Female
Website
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Address
Paranaque City, Metro Manila
Tests Taken
English
B2(Upper Intermediate)
Uploaded ID
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