Job Offers related to customer handling via the following medium : Voice, Chat,

Overview

Looking for full-time work (8 hours/day)

at $5.68/hour ($1,000.00/month)

Post-graduate degree (Masters, Doctorate, etc.)

Last Active

December 2nd, 2016 (2933 days ago)

Member Since

January 11th, 2014

Profile Description

Career Highlights and Competencies:
• Site Expansion Set-up and Management. Pioneered the expansion of Concentrix Cagayan de Oro last 2005
• Instrumental in transitioning an account from cost to revenue generating via Hardware Upsell and Service Offering
• Account Management (New Accounts) which covers capacity planning, training development, process recommendations, performance management via root cause analysis and evaluation, and people development
o Internet Corporation for Assigned Names and Numbers (January 2012 – June 2012)
o Inspirato (February 2012 – June 2012)
• More than 13 years of Experience in the BPO Industry and have had led major accounts in Technical Support, Customer Service, Sales, Level 2 Escalation Support, Tech to Tech Support – Knowledge in Operations, Workforce, Training, and Quality, Data Analytics.
• Customer Service Experience – From Engagement to Brand Loyalty
• Project Management – handled various programs from Planning, Implementation, to Follow-Through
• Highly resilient to stress and ability to adapt to changing environment
• Led multiple Start up Accounts with 50% Net Margin
• Vendor Management and Client Relations - In-charge of Business Reviews covering Program Profitability and Loss, Strategic Planning and Business Continuity to Executives and Clients
• Knowledge on Basic Networking and Hardware Troubleshooting
• Software Applications (Word, Excel, Powerpoint, Visio, Photoshop)
• E-Commerce Shopify Application Basic Knowledge
• Customer Relations Management (CRM) Tools Expertise (Right Now Technologies, Salesforce, Reamaze, Lucky Orange)
Corporate Recognitions:
• Most Outstanding Employee of the Year for 2007 (Highest Recognition in the company)
• Concentrix Presidents Club 2008 (Group of Top Performers awarded annually)