I want a job wherein I can showcase my extensive experience in Customer Service

Overview

Looking for full-time work (8 hours/day)

at $284,094.32/hour ($50,000,600.00/month)

Bachelors degree

Last Active

November 4th, 2020 (1500 days ago)

Member Since

December 29th, 2013

Profile Description

I worked in Dubai, UAE for four years as a secretary and assistant administrator/receptionist. Here are my responsibilities as a secretary:
-Receive inbound calls from participants with regards to freehold properties, sales and rentals.
-Answer participant questions, as well as question participants to obtain full understanding of what information is being requested.
-Document all calls with regards to participant inquires accurately using Call Tracking System.
-Monitor Call Tracking for responses from administrative team so call returns are done in a timely fashion.
-Follow-up with participants within a 24-hour period in regards to the initial phone call.
Then I went back to the Philippines and worked as a call center agent for almost two years and as an operation manager for one year. Here are my responsibilities during that time:
-Sets up ringcentral softphones on all our computers
-Hires people for the account
-Trains qualified applicants
-Makes payroll every week
-Receives inbound calls and address customers' concerns
-Makes reservations via phone and email.
-Calls drivers for their early morning pick-ups
-Makes sure all agents are doing their jobs and assist them with their calls if needed.
-Answers emails in our yahoo account and send rate quotes
-Send email surveys

- I worked in a local transcription company for almost two years as a proof reader.  I am currently working as a home-based ESL teacher in 51Talk.