Fourteen

Customer service professional

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Overview

Looking for full-time work (8 hours/day)

at $3.98/hour ($700.00/month)

Bachelors degree

Last Active

October 20th, 2020 (1255 days ago)

Member Since

September 22nd, 2020

Profile Description

I was with Convergys for almost 7 months.I take calls and also do the task in helping customers such as, look for an item online then add it to the cart, track shipping and sometimes, issue refunds and or replacement (depending on the situation and issue.)
in some instance, we call the physical store to update them or to assist the customer as to why their order are delayed or cannot be found.
I also have the access to give a discount or a free shipping But whenever I do that, I always make sure that the reason is valid and well deserve to grant a discount.

Executive Boutique Upgrade to see actual info this company, I am still taking calls for almost 2 years.
But the difference between the first company, Executive Botique accounts was a bit easier since we follow scripts because we do Outbound calls thats for Home improvement lead generation/setting appointments.
We basically call the home owner to ask some qualification question like.
if they are the home owner and if they are interested for an efficient air-conditioning system that gives them a low cost of electricity bill then setting an appointment for a free quote from the professional team.

I also tried in real estate.
Do the call for outbound then ask survey questions. If they are the home owner, if they are planning to refinance and or sell their homes after a couple of years. What type of a house they have.
EXL Service located in Cebu City Philippines.EXL company was outsourced with Standard based in PortLand U.S
I don't take calls anymore but its more on processing request and analyzing the participants individual accounts. 
The processes involves in dealing their distribution, withdrawal and Loan request.

My task are:1 Maintain a high level of accuracy in preparing and entering distribution, Loans and Withdrawal request and account confidentiality.2 Understand every participant’s eligibility before issuing any request.3 Responsible for the daily processing and insuring confidentiality of all accounts and responding to all email inquiries related to distribution, withdrawal and loan request.

Top Skills

E-Commerce » Inventory Management » Quality Control

Human Resources

Real Estate » Appointment Setting

Office and Administration » Personal Assistant

Other Skills

Office and Administration » Data Entry

Office and Administration » Email Management

Office and Administration » Travel Planning

Basic Information

Age
Not Specified
Gender
Female
Website
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Address
Tests Taken
None
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