Operations Shift Manager

Overview

Looking for part-time work (4 hours/day)

at $9.09/hour ($800.00/month)

Associates degree

Last Active

October 2nd, 2020 (1295 days ago)

Member Since

September 17th, 2020

Profile Description

I am a highly-skilled, enthusiastic, and self-motivated professional with great successful experience in customer service for more than 10 years. I started as a Customer service Agent. I handled calls, dealt with irate callers, and many hours of overtime. Doing these every single day never made me settle, I don't want to be stuck therefore, I worked hard.

The hard work paid off and I became a supervisor of perseverance. I managed different teams, from newly endorsed agents fresh from training and tenured agents. The role was able to hone my confidence, leadership style, communication, and understanding of the diverse environment. I doubled my effort and showed that I can give more not only to myself but also to others.
As of now, I work as one of the Operations Shift Manager in the company and at the same time, I am given the opportunity to be the Account Process Improvement POC and Mentor Program Advisor.

I am Greenbelt Six Sigma certified and handled Customer Service Experience Projects assigned by our clients. I get to handle an offshore team handling Customer Service Experience Feedback. I am also well exposed to an Agile culture which is very important in a company nowadays.

I am a strong believer in hard work and honesty. I am always interested in making long term professional relationships with clients to ensure that every project becomes successful. I may be new to this field but I can assure you that you will not regret your decision if you hire me.