Virtual Assistant/Customer Service/ Medical Content Writer

Age:

38

Gender:

Male

Location:

Cagayan de Oro City, Misamis Oriental

Tests Taken:

English
 C2(Advanced/Mastery)

Last Active:

January 11th, 2023 (23 days ago)

Member Since:

September 14th, 2020

A versatile and experienced writer who specializes in Rehabilitation Medicine, Physical Therapy applications, medical and health communications for neurological conditions like Stroke, Cerebral Palsy, Multiple Sclerosis, Guillain-Barre Syndrome and Traumatic Brain Upgrade to see actual infocated in Physiotherapy and Rehabilitation Sciences, I have written educational programs, promotional materials, newsletters, patient publications and journals for 3 years.
I am also an avid "eBayer" through my expertise as an eBay Account Manager, and Registration Specialist for four years
(Upgrade to see actual info). If you have tons of things to sell, I can help.
I can propose marketing strategies to spike up your profits and compensate any PayPal or eBay fee that could eat up some of your earnings. Creating eBay storefronts to increase item visibility through the web and access to buyer traffic across the globe. Conduct research on buyer demand and cross border trade, and also increase your rating as a seller through feedback and communications.
Lastly,
I manage customer service teams.
As a Supervisor and Coach for T-Mobile TEX Program,
I led the team to perform top vendor status on Profit and Loss Management on all key performance metrics from November 2018 to present leading to goal in satisfaction, quality and productivity scores across 5 vendors globally.
Key personnel in creating case studies critical to customer experience by fixing process, organization and skill gaps; resulted to 15% improvement in customer satisfaction, 12% improvement in NPS and 145 seconds traction in handle time over the last 5 months
(We have never dropped below 70 NPS and 9 UP for the past 5 months)
? Partnered with the client in fixing customer help pages resulting to a 15% reduction in call back rate over the past 2 months

TOP SKILLS

• Admin Assistant

• Appointment Setter

• Data Entry

• Email Management

• Human Resource Management

• Personal Assistant

• Quality Assurance

• Speaking

• Writing

Office & Admin (Virtual Assistant)

SKILL RATING

• Admin Assistant

• Appointment Setter

• Data Entry

• Email Management

• Event Planner

• Excel

• Human Resource Management

• Personal Assistant

• Project Coordinator

• Quality Assurance

• Recruitment Assistant

• Research

• Transcription

• Travel Planning

English

SKILL RATING

• Speaking

• Translation

• Tutoring Teaching

• Writing