I'm an experienced chat/email/phone support representative specializing in technical, billing and order management tasks for 5 years. I’m a fast learner, possess excellent problem-solving capabilities and I’m a very flexible individual who can work with less supervision. I have excellent verbal and written English communication skills and I’m a detail orientated person.
My advantages:
- Highly organized, responsible, fast-paced, learn really quick
- Friendly, positive, great communication, and endless patience
- Love to help people, solve problems, and create empathy
- Flexible hours, schedules, shifts
Other services that I can provide
- E-mail, phone, chat, app support in a quiet home office with high-speed internet
- Tickets response, diagnosis, troubleshooting, escalating, closing, Tier 1, 2 levels
- Forum/website comments moderation and responses
- Able to provide technical support in any programs, systems, platforms
Experienced tools
Shopify, Magento, Cin7, Shipwire
Slack, Zoom,
Zendesk
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