More than 10 years of experience in the BPO industry. Handled the Professional Services Operations team for APAC, EMEA, and Americas for a cybersecurity company. Previously a Level 4 Technical Project Coordinator handling the entire US Central Region's hardware life cycle. Skilled in handling large projects related to software and hardware deployment.
Prior to my present role, worked as an Associate Operations Service Desk Manager overseeing day-to-day operations and ensuring client KPIs and set standards are met.
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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