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Customer Care Specialist | Administrative Support VA

99 ID PROOF
Verified Timeproof:
EXPECTED SALARY
Php 30,000.00/month ( $614 USD )
30 hrs/wk ( $4.73 USD/hr )
EDUCATION
Bachelors degree
EXPERIENCE
Trained Virtual Assistant with the following services being offered: Admin Support, Transcription,Customer Care,SMM,Video Editing, SEO, Email Marketing & Lead Generation
BASIC INFORMATION
Age:
30
Gender:
Female
Location:
San Pablo, Laguna
Tests Taken:
IQ
Score:  110

DISC
Compliance:40
Dominance:9
Influence:20
Steadiness:31

English
 C2(Advanced/Mastery)
Last Active:
2020-10-25
Member Since:
2020-09-09
SKILL SUMMARY

Trained Virtual Assistant
 
• ADMINISTRATIVE SUPPORT
Data entry in Word or
Google Docs.
Internet Research.
Typing.
Forms Creation.
Making Reports.
Sending Invoices.
Project Management and training tasks.
Email Management/Filtering.
Following up with Clients/Customers.
Receptionist Duties.
Calendar Management.
Dropbox/Google organization.
Creating/Managing spreadsheets.
 
•TRANSCRIPTION
Listens and types recorded or live audio files and converts into text format.
Offers services to medical, legal, and general transcription Industries.
 
• CUSTOMER SUPPORT
Respond to help requests.
Maintain database.
Submit service requests. 
Troubleshoot.
Answer and log calls.
 
• SOCIAL MEDIA MANAGEMENT
Set up social media accounts.
Manage and update Social Media Accounts.
Tracking of Social Media Accounts.
Posting and Scheduling Facebook Insights.
Content Planning.
Managing and Increasing your Twitter following.
Uploading Videos on Youtube.
Youtube Optimization.
Moderating Youtube comments.
Upload Videos to other Video
Sharing Sites/Social Media.
Answer Inquiries and Messages on all channels and profiles.
Create Slideshare presentations.
Joining SMM groups and interacting.
Increasing Followers.
 
• VIDEO EDITING
Manipulate and edit video pieces in a way that is invisible to the audiences.
Review shooting script and raw material.
Trim footage segments and put together the sequence of the film.
Input music, dialogues, graphics, and effects.
Create rough and final cuts.
Ensure logical sequencing and smooth running.
Continuously discover and implement new editing technologies and the industry's best practices to maximize efficiency.
 
• SEARCH ENGINE OPTIMIZATION
Blog Commenting.
Participating in discussion
forums or message boards.
SEO writing.
Press Release Writing.
Keyword Research.
SEO Campaign Plan.
Competitor Analysis.
Landing Page
Set-up/Creation.
On-page optimization.
Off-page optimization.
Weekly/Monthly Google
Analytics and Traffic Reports.
 
EMAIL MARKETING
Creating a new list in e-mail marketing software.
Adding and removing subscribers from lists.
Creating and Scheduling broadcast emails to promote content.
Editing Follow-up Emails and Auto-Responders.
Creating Email Newsletters.
Editing/Proofreading emails
 
• LEAD GENERATION
Building lists.
Email handling and responding.
Generating leads via social media.
Generating leads via Google and SERP's.

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Excel
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing
  • Facebook Marketing
  • Instagram Marketing
  • Recording Audio
  • Video Editing
  • Customer Support
  • Email Support
  • Phone Support

Office & Admin (Virtual Assistant)
SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Transcription
  • Travel Planning

English
SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Writing
SKILL RATING
  • Blogging
  • Copywriting
  • Creative Writing
  • Ebook Writing
  • Editing Proofreading
  • Ghost Writing
  • Technical Writing
  • Web Content Writing

Marketing & Sales
SKILL RATING
  • Affiliate Marketing
  • Classified Ads Marketing
  • Craigslist Marketing
  • Direct Mail Marketing
  • Email Marketing
  • Facebook Marketing
  • Instagram Marketing
  • Lead Generation
  • LinkedIn Marketing
  • Mobile Marketing
  • Private Blog Network
  • Sales Representative
  • SEM
  • SEO
  • Social Media Marketing
  • Telemarketing
  • Video Marketing
  • YouTube Marketing

Advertising
SKILL RATING
  • Amazon Product Ads
  • Bing Ads
  • Creative advertising
  • Facebook Ads
  • Google AdWords
  • Instagram Ads
  • Media Buys
  • Other Ad Platforms
  • Scientific advertising
  • Youtube Ads

Web Development
SKILL RATING
  • AngularJS
  • ASP.NET
  • ClickFunnels
  • Drupal Development
  • Infusionsoft
  • Javascript
  • Joomla Development
  • Laravel
  • Magento
  • Mysql
  • Node.js
  • Optimizepress
  • PHP
  • React
  • Ruby on Rails
  • Shopify
  • VueJS
  • WooCommerce
  • Wordpress Development

Webmaster
SKILL RATING
  • Content Management
  • Cpanel
  • Css
  • Drupal
  • Ecommerce / Shopping Carts
  • Google analytics
  • Html
  • Joomla
  • Managing Servers
  • PSD to HTML
  • Webmaster Tools
  • Wordpress

Graphics & Multimedia
SKILL RATING
  • 3D Modeling
  • Adobe Indesign
  • Animation Specialist
  • Autocad
  • Graphics Editing
  • Illustrator
  • Logo Design
  • Photoshop
  • Print Design
  • Recording Audio
  • Shirt Design
  • User Interface Design
  • Video Editing
  • Web page Design

Software Development / Programming
SKILL RATING
  • Android development
  • C#
  • Desktop Applications
  • Game development
  • iOS development
  • Python
  • Software QA Testing

Finance & Management
SKILL RATING
  • Accounting
  • Bookkeeping
  • Business Plans
  • Financial Analysis
  • Financial Forecasting
  • Financial Management
  • Inventory Management
  • Investment Researching
  • Payroll
  • Quickbooks
  • Strategic Planning
  • Tax Preparation
  • Xero

Customer Service & Admin Support
SKILL RATING
  • Community Forum Moderation
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

Professional Services
SKILL RATING
  • Architectural and Engineering Services
  • Legal Services
  • Medical Services
  • Real Estate Services

Project Management
SKILL RATING
  • Design Project Management
  • Marketing Project Management
  • Other Project Management
  • Software Development Project Management
  • Web Development Project Management
  • Writing Project Management

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