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Customer Service Expert, Reliable & Organize VA

EXPECTED SALARY
Php 100,000.00/month ( $2,069 USD )
40 hrs/wk ( $11.75 USD/hr )
EDUCATION
College Graduate
EXPERIENCE
Enhancing Business Results through Digital Experimentation, Customization, Marketing and World Class Customer Service
BASIC INFORMATION
Age:
35
Gender:
Female
Tests Taken:
IQ
Score:  107
English
 C2(Advanced/Mastery)
Last Active:
2020-02-11
Member Since:
2013-11-25
SKILL SUMMARY

ADDITIONAL SKILLS:
•Expert in creating, managing and optimizing outplacement ads, lead generation, media and traffic buying (Outbrain, Dianomi, Taboola, Facebook, Instagram, Amazon, Google Ads etc.)
•Excellent in Microsoft Office: Word, Excel, Powerpoint 
•Knowledgeable in Adobe Systems: Acrobat Reader, Photoshop, InDesign etc.
•Knowledgeable in Bookkeeping, HR Manuals, Sage & QuickBooks
•Knowledgeable with Medical Drugs, Medicines, Medical & Dental Supplies
•Knowledgeable in Graphics & Video Editing
•Knowledgeable in HTML and CSS
•Proficient in WordPress, Mailchimp, Infusionsoft, Ontraport, Squarespace & Libsyn

WORK EXPERIENCE:
Katusa Research (August 2017 – Present) Vancouver, BC, CanadaCustomer Service, Affiliate & Marketing Manager
•Editing, formatting and running marketing automation, delivering content, creating WordPress posts, campaign emails and simple landing & checkout pages.•Creating webinars, sales pages, funnels for conversions•Creating a user experience and user interface that a grade 5 student can navigate•Creating, managing and optimizing outplacement ads, lead generation, media and traffic buying (Outbrain, Dianomi, Facebook, Instagram, Amazon, Google Ads)•Digital marketing, SEO and increasing site traffic•Managing our YouTube, Instagram, and Facebook page (including ad campaigns)•Managing lifecycle of subscribers from free readers to paid conversions and subscriber retention•Managing communication through marketing campaigns•Office administration duties•Resolving customer inquiries by phone, email & wherever else they ask for help.•Finding creative ways to exceed our customers’ expectations.•Managing and updating all aspects of our Subscriber database, memberships, subscriptions and reconciliation•Resolve customer disputes, failed orders, memberships and subscriptionsReporting data and metrics on all of the above

Pure Bookkeeping Canada (October 2014 – June 2016) Toronto, ON, Canada
Customer Success Manager  
      
•Homebase •Communicate with customers via phone, email, or letter.•Keeping up to date regarding bookkeeping manuals, Sage and QuickBooks
•Improve customer service experience, create engaged customers and facilitate organic growth•Take ownership of customers issues and follow problems through to resolution•Set a clear mission and deploy strategies focused towards that mission•Develop service procedures, policies and standards•Keep accurate records and document customer service actions and discussions•Analyse statistics and compile accurate reports•Keep ahead of industry’s developments and apply best practices to areas of improvement•Control resources and utilise assets to achieve qualitative and quantitative targets•Maintain an orderly workflow according to priorities•Listen to interviews, create podcast show notes and upload them to Squarespace & Libsyn•Editing, formatting and running marketing automation, delivering content, creating website posts, campaign emails and simple landing & checkout pages.•Creating webinars, sales pages, funnels for conversions

Linutuan ni Madam Food Services (August 2012 – June 2014) – Iloilo City, Philippines
     
      Sales & Marketing Manager
•Accomplishes marketing and sales human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.•Achieves marketing and sales operational objectives by contributing marketing and sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.•Meets marketing and sales financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.•Determines annual and gross-profit plans by forecasting and developing annual sales quotas for regions; projecting expected sales volume and profit for existing and new products; analyzing trends and results; establishing pricing strategies; recommending selling prices; monitoring costs, competition, supply, and demand.•Accomplishes marketing and sales objectives by planning, developing, implementing, and evaluating advertising, merchandising, and trade promotion programs; developing field sales action plans.•Identifies marketing opportunities by identifying consumer requirements; defining market, competitor's share, and competitor's strengths and weaknesses; forecasting projected business; establishing targeted market share.•Improves product marketability and profitability by researching, identifying, and capitalizing on market opportunities; improving product packaging; coordinating new product development.•Sustains rapport with key accounts by making periodic visits; exploring specific needs; anticipating new opportunities.•Provides information by collecting, analyzing, and summarizing data and trends.•Protects organization's value by keeping information confidential.•Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.•Accomplishes marketing and organization mission by completing related results as needed.

JVZ Drug Distribution Center (April 2006 - May 2009) Iloilo City, PhilippinesSales & Operation Manager

•Responsible for interviewing, hiring, training & retention of employees•Prepare work schedules & assign workers to specific duties•Answer customers’ question concerning products & deal with complaints•Supervise and coordinate the activities of sales workers•Prepare budgets, devise sales-incentive programs•Assign sales territories and approve sales contracts•Order supplies & inventories

WORKER SKILLS
TOP SKILLS
  • Email Management
  • Excel
  • Project Coordinator
  • Quality Assurance
  • Speaking
  • Writing
  • Direct Mail Marketing
  • Email Marketing
  • Facebook Marketing
  • SEO
  • Social Media Marketing
  • Google analytics
  • Wordpress
  • Accounting
  • Bookkeeping
  • Business Plans
  • Customer Support

Office & Admin (Virtual Assistant)
SKILL RATING
  • Admin Assistant
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Transcription

English
EXPERIENCE

Enhancing Business Results through Digital Experimentation, Customization, Marketing and World Class Customer Service

SKILL RATING
  • Speaking
  • Writing

Writing
SKILL RATING
  • Blogging
  • Copywriting

Marketing & Sales
SKILL RATING
  • Direct Mail Marketing
  • Email Marketing
  • Facebook Marketing
  • SEO
  • Social Media Marketing
  • Telemarketing
  • Video Marketing

Advertising
SKILL RATING
  • Google AdWords

Web Development
SKILL RATING
  • Mysql

Webmaster
SKILL RATING
  • Google analytics
  • Html
  • Managing Servers
  • Wordpress

Graphics & Multimedia
SKILL RATING
  • Logo Design
  • Recording Audio
  • Video Editing
  • Web page Design

Finance & Management
SKILL RATING
  • Accounting
  • Bookkeeping
  • Business Plans
  • Financial Analysis
  • Financial Forecasting
  • Financial Management
  • Inventory Management
  • Payroll
  • Strategic Planning

Customer Service & Admin Support
SKILL RATING
  • Customer Support
  • Phone Support

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