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Client Account Specialist/ Lead Generation Specialist

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EXPECTED SALARY
Php 50,000.00/month
( $947 USD )
EDUCATIONAL ATTAINMENT
Bachelors degree
AVAILABILITY
30 hrs/wk
( $7.30 USD/hr )
EXPERIENCE OVERVIEW
16 years in BPO Industry
BASIC INFORMATION
Age:
40
Gender:
Female
Location:
Davao City, Davao del Sur
Tests Taken:
IQ
Score:  122

DISC
Dominance:34%
Influence:14%
Steadiness:30%
Compliance:21%

English
 C2(Advanced/Mastery)
Last Active:
January 3rd, 2023 (31 days ago)
Member Since:
September 7th, 2020
SKILL SUMMARY

Strong negotiation, management and decision- making skills.
- Vendor Manager/Client Account Specialist for  7 years
- Lead Generation Specialist
- Focuses on Sales and Customer Service management in Retail
- Communicating with clients to understand their needs and explain product value
- Building relationships with clients based on trust and respect
- Collaborating with internal departments to facilitate client need fulfillment
- Collecting and analyzing data to learn more about consumer behavior
- Maintaining updated knowledge of company products and services
- Identifying industry trends
- Acting a a client advocate with focus on improving the buyer experience
- Developing and sustaining long-standing relationship with company-approved vendors
- Monitoring sales trends
- Processing and recording data
- Conducting quality service
- Prepares work to be processed by gathering, sorting, organizing, recording data, information and documents
- Resolves complaints by investigating issues and composing responses; client complaints
Maintains quality service by monitoring standards; advising operation managers of potential problems
- Extremely detailed oriented and organized big aspects to account service
- Customer focused
- Extensive, accurate product knowledge
I have a n exceptional verbal and written communication skills with excellent active listening skills. I have the ability to multitask effectively which is highly needed especially when working closely with the client.
I make sure that we keep up with our performance and at the same I have to have all the answers and action plans laid out to the client when being questioned on the struggles. I also make sure that the relationship between the vendor and our company is intact. I also ensure that client are understood and satisfied.
I have the first hand information in every changes or updates on the account, I always make sure that I keep everyone on the loop, from Directors, Managers, Training, Quality and Supervisors.
I have the ability to collect, track, and analyze large amounts of data. I can easily adopt to changes and have strong problem solving skills. I have the ability to build rapport and collaborate with others within the company and externally.
For the past 5 years that I have been assigned to the task, I have nothing but good feedback from our clients. We have annual client visits where in we showcase our performance through presentations. Aside from the numbers, our presentations includes the struggles and success of the account.
As a Vendor Manager, I had to make sure that I have all the resources and ready for responses on objections. I make sure that I have all the whys, hows and what on all metric performance. Quick mind thinking helps a lot whenever unexpected questions or situations arises.
I have completed the Virtual Assistance Freelance training through FVA Business Consultancy in 2020. Below are the courses I took:
1) General Virtual assistance Tasks
2) Social Media
3) Organic Social Media Marketing
4) Simple website creation
5) Optimization and Management
6) Online Writing and Marketing
7) SEO basics
8) Lead Generation
9) Basic Facebook Ads
10) YouTube Optimization
11) Basic Email Marketing

WORKER SKILLS
TOP SKILLS
  • Speaking
  • Translation
  • Writing

English
EXPERIENCE

I have been working with Americans for more than 16 years.

SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

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