I've been working with a BPO (call center company) for the past 9 years and for almost 3 years as a VA since the pandemic started here in Manila.
I've handled full Customer Service, Inbound and Outbound B2B Sales, Telemarketing, Tele sales, Appointment Setting, and Upselling calls.
WORK HISTORY ***
Think Property Club - (Property Investment - Appointment Setter)Janitorial Cleaning Company (Outbound Appointment Setting)Belong Home ( Property Management )Charity Account (Partnership w/ Native Americans B2C & Sales)Telecommunication (T-Mobile - CSR/Technical Tier 1 plus Upselling)Technical Support ( B2C Epicor Software - Technical Tier 1)Dish Satellite - (CSR/Tele sales and Upselling - B2B Inbound Calls)Account Management (Uber Eats - CSR/Account Consultant)Kosch Marketing (SEO Web Design Leads - B2B Calls)Allstate Car Insurance (CSR- Tele sales & B2B Calls)
My responsibilities with these Campaigns are:
Cold Calling: Initiating outbound calls to potential clients or leads to introduce products or services and generate interest in scheduling appointments.
Lead Qualification: Gathering and evaluating information about potential customers to determine their level of interest, needs, and fit for the company's offerings.
Appointment Scheduling: Coordinating with the sales team and potential clients to find a mutually convenient time for a meeting or demonstration.
Database Management: Updating and maintaining accurate records of leads, appointments, and relevant customer information in a CRM system.
Follow-up and Confirmation: Communicate with prospects to confirm appointments, provide the necessary information, and address any questions or concerns they
Sales support: Assisting the sales team by providing them with detailed information about scheduled appointments, including background on the prospect, their interests, and any specific requirements.
Performance Tracking: Monitoring and reporting on critical metrics, such as the number of appointments scheduled, conversion rates, and overall effectiveness of the appointment-setting process.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
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