Customer Experience Specialist II and Migration Editor (1 year and 3 months)
-Walk through customers on how to process order vouchers for attractions, shows, wifi dongle and transportation services via chat,
-Provide inclusions for vouchers purchased.
-Process refund for used vouchers and if the customer has valid reasons for refund.
-Send follow up
-Check updated package inclusions with account managers and update via backend to be reflected on the website.
Customer Service II (3 years and 7 months)
-Assist customers regarding billing concerns.
-Provide resolution through up-selling new products (consultative selling, not hard selling).
-Track and trace customers' parcel via third party courier.
-Make the customer happy and gain more positive feedback.
Billing and Product Support (2 years and 8 months)
-Discuss bills and bill disputes.
-Assist customers for any concern that they have.
-Receive transferred calls from billing support and provides basic troubleshooting steps for a satellite radio.
-Gain positive feedback by providing resolution to every concern.
-Processing orders for customers who wanted to install satellite radio in their vehicle.
Lead Generation Specialist
-We develop new customer and qualify leads using the script provided. We are using hot keys (non-voice) to converse with the customers. Once the customer is interested in the security system offered, we then position the sale and cold transfer to a specialist.
Onlinejobs "ID Proof" Indicator Indicates if "they are who they say they are".
DOES NOT Indicates skill level.
ID Proof scores are 0 - 100 with 100 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake indentity.