08 d82c19ed8b04004 90df

Customer Experience Specialist

99 ID PROOF
Verified
Timeproof:
EXPECTED SALARY
Php 35,000.00/month
( $684 USD )
EDUCATIONAL ATTAINMENT
College
AVAILABILITY
40 hrs/wk
( $3.95 USD/hr )
EXPERIENCE OVERVIEW
9 years experience in customer service
BASIC INFORMATION
Age:
32
Gender:
Female
Location:
Cebu City, Cebu
Tests Taken:
IQ
Score:  125

DISC
Dominance:19%
Influence:11%
Steadiness:42%
Compliance:28%

English
 C2(Advanced/Mastery)
Last Active:
2022-04-22
Member Since:
2020-09-01
SKILL SUMMARY

Customer Experience Specialist II and Migration Editor (1 year and 3 months)
-Walk through customers on how to process order vouchers for attractions, shows, wifi dongle and transportation services via chat, email or call.
-Provide inclusions for vouchers purchased.
-Process refund for used vouchers and if the customer has valid reasons for refund.
-Send follow up emails for inquiries that need to be checked by a dedicated team.
-Check updated package inclusions with account managers and update via backend to be reflected on the website.

Customer Service II (3 years and 7 months)
-Assist customers regarding billing concerns.
-Provide resolution through up-selling new products (consultative selling, not hard selling). 
-Processing orders.
-Track and trace customers' parcel via third party courier.
-Make the customer happy and gain more positive feedback.

Billing and Product Support (2 years and 8 months)
-Discuss bills and bill disputes.
-Assist customers for any concern that they have.
-Receive transferred calls from billing support and provides basic troubleshooting steps for a satellite radio.
-Gain positive feedback by providing resolution to every concern.
-Processing orders for customers who wanted to install satellite radio in their vehicle.

Lead Generation Specialist 
(1 year)
-We develop new customer and qualify leads using the script provided. We are using hot keys (non-voice) to converse with the customers. Once the customer is interested in the security system offered, we then position the sale and cold transfer to a specialist.

WORKER SKILLS
TOP SKILLS
  • Excel
  • Quality Assurance
  • Research
  • Speaking
  • Writing
  • Lead Generation
  • Sales Representative
  • Telemarketing
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support

Office & Admin (Virtual Assistant)
SKILL RATING
  • Appointment Setter
  • Excel
  • Quality Assurance
  • Research

English
SKILL RATING
  • Speaking
  • Writing

Marketing & Sales
SKILL RATING
  • Lead Generation
  • Sales Representative
  • Telemarketing

Customer Service & Admin Support
SKILL RATING
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support

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