Since 2017, I've worked for a company with different
Aside from doing the given job description, I was chosen to become a back up support of our Subject Matter
- Provide effective and consistent customer support
Other tasks given beyond job description:
- Distribute Service Requests to Level 1 agents
- Auditor of over all sales from the company
- Provide effective and consistent customer support in Level 2 manner
- Answer all escalations to level 2
During those years, I was able to polish my skills in creating business correspondence, customer relationship, management relationship. Though not everything was spoon fed, I learned to find resources that will be able to help me with the business and to get my job done. That only means that I learned to become dependable.
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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