JOYLEE

 Virtual Assistant

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Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Not Specified

Last Active

March 20th, 2024 (9 days ago)

Member Since

August 26th, 2020

Profile Description

VIRTUAL ASSISTANT PROFESSIONAL
A highly talented, detail-oriented Virtual Assistant and customer service advocate providing exceptional support and ensuring projects are completed on time and with extreme confidentiality.  Strive in fast-paced, virtual environments following established procedures and practices to exceed all customer expectations.  Experienced in creating an effective, organized environment in which I can excel at focusing time on providing top-level client support, resolving issues, and developing relationships to ensure loyalty and growth.  Unique skill set offering exceptional organizational/administrative skills combined with ensuring 100% customer satisfaction.

CORE COMPETENCIES-Customer Service-Multiple Project Management-Office Management-Business Development-Relationship Building-Community Relations-Customer Loyalty-Document Preparation

PROFESSIONAL EXPERIENCE
Customer Service Representative IITeletech | Pampanga|Upgrade to see actual infoResponsibilities-Updated the company’s database with new customer information and managed data retrieval of current customers, accurately and in a timely fashion.-Ran credit checks, disclosed credit results, and obtained credit card/checking account information which increased the efficiency of data retrieval times.-Successfully established orders and scheduling for new prospects, with increased efficiency in a busy fast-paced environment.-Listened to the customer and analyzed the problem to offer a prompt resolution to ensure loyalty and business-Worked within a strong team to exceed all customer service expectations, proven by an increase in over 30% of customer service ratings-Solved a range of customer queries by providing timely and effective outcomes, resulting in first-call resolution of issues.

Top Skills

Office and Administration » Data Entry

Customer Support » Phone Support » English Speaking

Office and Administration » Personal Assistant

Other Skills

Customer Support

Customer Support » Phone Support

Office and Administration » Transcription

Office and Administration » Email Management

Video Editing

Customer Support » Email Support

Customer Support » Technical Support

Customer Support » Social Media Moderation

Customer Support » Content Moderation/Management

Office and Administration » Microsoft Excel

Basic Information

Age
Not Specified
Gender
Female
Website
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Address
Quezon City, Metro Manila
Tests Taken
IQ
Score:  125
DISC
Dominance: 30
Influence: 7
Steadiness: 28
Compliance: 35
English
C2(Advanced/Mastery)
Uploaded ID
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