EXPERIENCED CUSTOMER SERVICE SPECIALIST/FRAUD ANALYST/REVA

Overview

Looking for full-time work (8 hours/day)

at $8.96/hour ($1,576.96/month)

Associates degree

Last Active

April 3rd, 2024 (16 days ago)

Member Since

August 25th, 2020

Profile Description

As Fraud Specialist:
-Conducts security verification on every call to make sure we talk to real customers
-Verifies charges and closes account if fraud transactions occurred and sends new card to the customer
-Assists customers in determining fraud charges and fraud card applications
-Worked with Claims Inventory Management for 4 months (Internal Temporary Assignment)
-To conduct reasonable investigation for customer’s claims and process refund for eligible accounts
-Research on accounts with disputes in order for it to be resolved
-The role would also cover prevention and recovery of losses
Credit & Collections Specialist/Gaming Support Specialist/Back Office works:
ATCO:
Credit and Collections Specialist
-collects payments on delinquent accounts
-handles general account management and complaints
Best Buy:
-Gaming Support Specialist
-Generates game codes for the customers
-assists customers on games and software download issues
-Processes late/lost orders
-Makes outbound and inbound calls to follow up and resolve customer's issue
-Answers emails regarding orders and general queries
Market Researcher/Interviewer:
-Conducts surveys with household members and business professionals in the U.K. and the U.S.A.
-Collects data to help them decide what needs changing, where money should be spent, what products to buy, what problems there might be, or lots of other questions they may have at any time.
Collecting data on consumers, competitors and market place and consolidating information into actionable items, reports and presentations. Understanding business objectives and designing surveys to discover prospective customers' preferences