Account Manager | E-Commerce, BPO, Digital Marketing

Overview

Looking for full-time work (6 hours/day)

at $15.00/hour ($1,980.00/month)

Bachelors degree

Last Active

April 2nd, 2024 (17 days ago)

Member Since

August 24th, 2020

Profile Description

With 10 years of experience in a variety of roles, I help business owners in e-commerce, BPO, and e-coaching industries free up their time and focus on what they do best by taking care of their day-to-day operations.

The following are the areas I am proficient with: 

1. Customer Service: Customer interfacing day-in and day-out, handling all types of concerns from general inquiries to escalations (refund, chargeback, manager chat/email). 
2. Order Fulfillment: Processing orders from customers in-store and requesting products from suppliers to be sent to the customers. 
3. Data Management: Maintaining databases e.g. google sheet, CRMs, etc. I also help business owners organize their data and turn them into digestible bits of information for them to make sound decisions. e.g. Inventory Reports, Sales Reports, Order/Refund Reports
4. Operations Management: I handle customer service, order fulfillment, quality assurance, reports and finance teams.


Recent Projects/Work Experiences:

Operations & Finance Manager | AWM LLC (Upgrade to see actual info)
*Managed online wholesale operations, devising strategies that elevated sales, inventory management, and order fulfillment
*Key driver of business growth, operational and financial efficiency

Vendor Compliance Analyst [short-term project] | Maisonette (2022)
*Report and present on Maisonette fraud and payment health; manage fraud rules and strategies to best suit the needs of the business
*Manage vendor compliance weekly reporting; handle ad hoc incompliant vendor outreach and solutions alongside our customer care team

Project/ Campaign Manager | SPLACE BPO (2021)
*Manage project plans, resources, and stakeholders, ensuring project completion on time and within budget
*Monitor and evaluate project progress, taking corrective action as needed

Quality Assurance Supervisor | Teleperformance Philippines Inc. (Upgrade to see actual info)
*Manage and develop the quality assurance team, including setting goals, providing feedback, and conducting performance reviews
*Identify and implement process improvements to enhance the quality of customer service

If you've reached this far then I presume you think I am great contender for the role. Feel free to respond to my proposal or send me an invitation and let's set up a time on our books for a quick discussion!