c0fd809bd4 128d

E-commerce Customer Support | Virtual Assistant 

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EXPECTED SALARY
Php 50,000.00/month
( $935 USD )
EDUCATIONAL ATTAINMENT
Bachelors degree
AVAILABILITY
40 hrs/wk
( $5.40 USD/hr )
EXPERIENCE OVERVIEW
8 years in BPO
BASIC INFORMATION
Age:
29
Gender:
Female
Location:
Tondo, Manila
Tests Taken:
IQ
Score:  125

DISC
Dominance:9
Influence:7
Steadiness:49
Compliance:35

English
 C2(Advanced/Mastery)
Last Active:
November 30th, 2022 (59 days ago)
Member Since:
August 23rd, 2020
SKILL SUMMARY

Are you handling Shopify and Etsy stores? Do you have customers who constantly send inquiries and requests? Do you need help in order fulfillment? Let me take care of Upgrade to see actual infond me a message! 
An expert customer service representative providing customer satisfaction through phone, chat, and email. I've been assisting customers for almost a decade and I'm always happy to provide my services to them. 

- eCommerce tools familiar with: Shopify, Etsy, eBay, Amazon
- Chat tools: Live Chat, Live Engage, Nuance, Chatra, ChatSupport, Georgias, Hangouts
- CRMs and other tools: Zendesk, Zoho, Slack, AliExpress, Oberlo, POD (Printify, SwiftPrint, Printful, Teelaunch), Microsoft, Gmail, Tracking websites, Canva, HubDoc, Xero
- Accounts handled in the BPO (Customer and Technical Support): Comcast (US), TalkTalk (UK), Verizon Wireless and Business (US)

A motivated person, reliable, strong analytical skills and believes in integrity. I am always passionate about what I am doing and eager to learn new things. I can always be trained for new tools and can easily adapt to new software and platforms.

I am a bachelor's degree graduate and fluent in the English language (C2).

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Data Entry
  • Email Management
  • Research
  • Speaking
  • Translation
  • Writing
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support

Office & Admin (Virtual Assistant)
SKILL RATING
  • Admin Assistant
  • Data Entry
  • Email Management
  • Excel
  • Research

English
SKILL RATING
  • Speaking
  • Translation
  • Writing

Customer Service & Admin Support
EXPERIENCE

An expert customer service representative providing excellent customer satisfaction through chat and email. I've experienced handling dual concurrency (chat). I've been a Project Coach for wireless service in the US. I've also handled residential and business accounts both in the U.S and the U.K.

A motivated person, reliable, strong analytical skills and believes in integrity. I am always passionate about what I am doing and eager to learn new things. 

Handling e-commerce stores where I am answering customer inquiries channeled through chat and emails about their orders, status, changing their shipping address, tracking information, order cancellation, and refunds in a timely manner. 
Tools familiar with:

Live Engage
Nuance
Georgias
Chatra
Slack
CRM
Shopify
Etsy
Amazon
AliExpress
Oberlo
POD
Microsoft
GSuite
Tracking websites


I am a bachelor's degree graduate and fluent in the English language (C2).

SKILL RATING
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

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