I have 4yrs experience when it comes to customer service support. I worked with retention team, escalation team. I'm very patient, confident and polite. I always see to it that each and every call will be a pleasant experience for the customer by being efficient, effective, and very helpful but always firm with the company's policies.
I have sufficient knowledge with CRM, email handling, very familiar with MS excel, word, Adobe Acrobat and of course I have essential know-how with dealing customer over the phone.
I was also the chief technician in an internet shop with over 30 units for at least a year. Maintaining desktop computers at their best performance was my specialty but I also set up local area network, WiFi setup, configuring routers, DHCP, finding best DNS address, port forwarding if needed, troubleshooting and repair.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.