Virtual Assistant/Customer Service Representative

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Not Specified

Last Active

April 16th, 2024 (7 days ago)

Member Since

August 10th, 2020

Profile Description

Hi! I am a skilled customer support representative with over 4 years of customer service experience in the BPO industry and have managed telco accounts in the United States and Canada. In addition to working as a sales representative for healthcare insurance and as a retention specialist for dietary products.

-Guides or assists customers over the phone, via email, or via chat with queries or requests about products and services.
-Identifies and recommends solutions to complaints and problems.

I am a goal-oriented, efficient, dependable, and diligent individual who is adaptable and eager to learn new tasks and skills.

Skills:
-Customer Service Support via phone, email, and chat
-Sales and Upselling
-Clear communication skills
-Reliable and Motivated
-Organized
-Time management
-Fast learner

Tools:
-Microsoft Word, Excel, Teams, Outlook
-Zendesk
-CRM (Zoho, etc.)
-Workiz
-ManyChat
-CallRail
-Vonage
-RingCentral
-CallShaper
-Zoiper
-Skype

I am looking for long-term projects where I can apply my skills and experiences while also learning new things. I look forward to hearing from you soon!