Sheila

L2/L3 Support Engineer | MSP Support Engineer | Enterprise Systems Specialist

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Overview

Looking for full-time work (8 hours/day)

at $3.31/hour ($640.00/month)

Bachelors degree

Last Active

June 5th, 2026 (4 days ago)

Member Since

August 7th, 2020

Profile Description

Versatile IT Infrastructure Engineer with 5+ years of experience in both enterprise L2/L3 support and MSP client environments. Skilled in incident resolution, SLA compliance, and escalation handling. Proven ability to reduce escalations by 30%, maintain 95% SLA adherence, and deliver seamless support across diverse infrastructures. Strong background in virtualization, networking, ITSM tools, and client communication.

Top Skills

Software » Databases » ServiceNow

Experience: 2 - 5 years

Software » Network Administration » Active Directory

Experience: 2 - 5 years

Other Skills

Office and Administration » Data Entry

Software » Server » VPN - OpenVPN

Experience: 2 - 5 years

Customer Support » Phone Support » English Speaking

Software » Network Administration

Experience: 2 - 5 years

Cloud Services » Azure » Security - Azure Active Directory

Experience: 1 - 2 years

Basic Information

Age: 32

Gender: Female

Website: Sign Up with Pro Account to View

Address: Las Piñas City

Tests Taken: None

Government ID: Sign Up with Pro Account to View

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