Experienced professional with over 10 years in customer service, sales, and technical support in the BPO industry, specializing in client satisfaction and revenue growth. With 4+ years in data analytics, I deliver actionable insights and performance metrics that drive business outcomes. I also bring 3+ years of training expertise, developing programs to enhance team skills and performance, along with strong skills in automation for optimized workflows. Proficient in Power BI, SQL, Python, Office 365, Google Suite, and various CRM platforms, I am committed to leveraging data and technology to exceed client expectations and achieve impactful results.
Experience: 2 - 5 years
Experience: 5 - 10 years
Experience: 2 - 5 years
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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