IT Service Desk Analyst/Customer Support Advisor

Age:

33

Gender:

Male

Tests Taken:

DISC

Dominance:	29
Influence:	7
Steadiness:	26
Compliance:	38

English
 C2(Advanced/Mastery)

Last Active:

January 27th, 2023 (54 days ago)

Member Since:

August 4th, 2020

Worked as Customer Service Representative for 4 years. Tasks include assisting customers, troubleshooting their mobile phones, answering questions about the services/products. Also, worked as IT Service Desk Analyst for almost 4 years. Acts as the first level support. Resets users password and create new users account via citrix/active Upgrade to see actual infocalates system issues to resolver team and document it on SD ticketing system. Answers emails and phone calls. Help clients in troubleshooting their machines/laptops/phones, installing software, mapping printers, etc. Have also experience working as Production System Support. With these role, I was focused in monitoring all servers whether TST/Production. Restart faulty servers, do sanity check after any deployment and sends business report. Lastly, I have worked as Jacada Support-(Tracfone Dev). It was a year of experience in developing tools, testing and Upgrade to see actual infoed PHP and codeigniter framework. MySQL, SQLyog and MS SQL were some of the databases being used. Currently, I'm working as a Customer Support in a SaaS company. I triage, respond to and troubleshoot high-volume of inbound client support requests.

TOP SKILLS

• Email Management

• Customer Support

• Email Support

• Phone Support

• Tech Support

Office & Admin (Virtual Assistant)

EXPERIENCE

I worked before as a IT Service Desk Analyst. One of my tasks is to set meeting appointments for the clients and also assisting them in setting up their outlook emails.

SKILL RATING

• Admin Assistant

• Appointment Setter

• Data Entry

• Email Management

• Event Planner

• Excel

• Human Resource Management

• Personal Assistant

• Project Coordinator

• Quality Assurance

• Recruitment Assistant

• Research

• Transcription

• Travel Planning

English

EXPERIENCE

I have been working for 10 years in a BPO with US clients who are based in Miami, Florida. Since day 1, we were trained to speak or communicate with them using American English only. Also, I have been part of Email Response Team, who replies to customer with their concerns and account or product inquiry.

SKILL RATING

• Speaking

• Translation

• Tutoring Teaching

• Writing

Writing

EXPERIENCE

During my last job as Web Dev, one of my tasks is by giving reviews of different tools. Also, I do proofread and edit of the web title page, button names and etc.

SKILL RATING

• Blogging

• Copywriting

• Creative Writing

• Ebook Writing

• Editing Proofreading

• Ghost Writing

• Technical Writing

• Web Content Writing

Web Development

SKILL RATING

• Mysql

• PHP

Webmaster

SKILL RATING

• Content Management

• Css

• Google analytics

• Html

• PSD to HTML

Graphics & Multimedia

SKILL RATING

• Photoshop

• Video Editing

• Web page Design

Software Development / Programming

SKILL RATING

• C#

• Software QA Testing

Customer Service & Admin Support

EXPERIENCE

I have a 10 years BPO experience. I started as a Customer Service Representative/Email Support, IT Service Desk Analyst, Production System Support and Junior PHP Dev.

SKILL RATING

• Community Forum Moderation

• Content Moderation

• Customer Support

• Email Support

• Phone Support

• Tech Support