Worked as Customer Service Representative for 4 years. Tasks include assisting customers, troubleshooting their mobile phones, answering questions about the services/products. Also, worked as IT Service Desk Analyst for almost 4 years. Acts as the first level support. Resets users password and create new users account via citrix/active
I worked before as a IT Service Desk Analyst. One of my tasks is to set meeting appointments for the clients and also assisting them in setting up their outlook emails.
I have been working for 10 years in a BPO with US clients who are based in Miami, Florida. Since day 1, we were trained to speak or communicate with them using American English only. Also, I have been part of Email Response Team, who replies to customer with their concerns and account or product inquiry.
During my last job as Web Dev, one of my tasks is by giving reviews of different tools. Also, I do proofread and edit of the web title page, button names and etc.
I have a 10 years BPO experience. I started as a Customer Service Representative/Email Support, IT Service Desk Analyst, Production System Support and Junior PHP Dev.
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