Current Employment Status:
Hired Full Time on Nov 23, 2022
Customer Service/Technical Support
SHENZHEN LINKER TECHNOLOGY CO., LTD -October 2022 to Present
Handled customer inquiries via chat,
Maintained a positive, empathetic, and professional attitude towards customers always.
Solved various problems of customers related to the installation and use of cameras.
Troubleshot the root cause of the camera issue to ensure that the problem was resolved efficiently and effectively.
Ensured customer satisfaction and provided professional customer support.
Acknowledged and resolved customer complaints whilst ensuring they were always in the loop.
Responded promptly to customer inquiries and communicated with customers through various channels.
Provided feedback on the efficiency of the customer service process and identified opportunities to upsell additional services and software applications to clients.
Developed problem-solving skills while providing excellent customer service.
IT Support Specialist
Techcom Engineering - Singapore
April 2022 to October 2022
Provided online technical support by phone, chat, or remote access.
Joined a phone call to support onsite & lead phone calls for installations of software, including training.
Conducted technical troubleshooting of CCTV Systems, Door Access Control Systems, PBX, and IP Based PBX Systems.
Repaired and troubleshot PC hardware and software.
Configured and troubleshot networks including routers, switches, network security, and firewalls.
Provided basic training and support to customers.
Provided support for online testing with engineers.
Set up and maintained IT end devices and software at the office and created basic video editing for manuals.
Technical Support Representative
iOPEX Technologies - BGC, Taguig
June 2021 to November 2021
Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Resolved escalated issues by serving as a subject matter expert on wide-ranging topics.
Researched product and issue resolution tactics to address customer concerns.
Used ticketing systems to manage and process support actions and documentation of all of the processes that I've made on the client's concern.
IT SUPPORT ENGINEER
Netpacific Inc
July 2017 to January 2021
Demonstrated high-quality, results-driven, prompt, and professional customer service and supported instilling confidence in technical advice and directions.
provided third-level support to multiple projects nationwide as part of the IT Technical Head team.
Built, maintained, and repaired computer systems (CCTV, Access Point, Network) to improve speed, reliability, and operation.
Installed operating systems, video management software, and applications and conducted technical training demonstrations on clients and vendors.
Deployed on multiple projects to monitor day-to-day operations.
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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