Admin/Executive VA|Amazon Product Specialist/Manager | CSR

Overview

Looking for full-time work (8 hours/day)

at $9.09/hour ($1,600.02/month)

Bachelors degree
Bachelor of Science major in Management Accounting

Last Active

April 10th, 2024 (6 days ago)

Member Since

July 28th, 2020

Profile Description

EXECUTIVE ASSISTANT - JULY 2022 UP TO PRESENT
Assistant to the CEO
Quickbooks
KEAP Infusion Soft CRM
Research
Calendar ManagementEmail Management
Monthly Reports

CHAT AND EMAIL SUPPORT - 2021 to 2022 
Live chat and email tickets.
Locating and creating new orders, how to process replacement orders, and creating return labels on Ship Station, Charge Desk, Fresh Desk, and Shopify.

VIRTUAL ASSISTANT / AMZ MANAGEMENT ACCOUNT ANALYST - AMAZON CLIENTS - 2020 to 2021

ONLINE ENGLISH TEACHER - 2019 to 2020
Preparing and delivering lessons to improve students' reading, writing, and conversing skills.
Developing educational content such as notes and quizzes.
Assigning activities to facilitate students' consolidation of learning material.
Tailoring your teaching style in accordance with students' needs.
Managing interpersonal dynamics to ensure that the class is conducive to learning.
We are tracking and reporting on students' progress.
Remaining up-to-date with our learning software.

APPOINTMENT SETTER / QUALIFIER Upgrade to see actual info
Convinced potential customers to agree with the offer manage to connect AVR to be sound as human. Transfer to verifier once the customer agrees or says "YES".
CUSTOMER SERVICE REPRESENTATIVE - TIER I & II (Upgrade to see actual info)
Demonstrate strong customer service skills.
Walk customers through the problem-solving process.
Gain feedback from customers about their services.
Offer products suitable for the customers' needs.
Responds to requests and calls from customers related to client-specific programs and products.
Identifies and responds to customers' needs based on designated procedures of account/client.
Makes attempts to resolve issues and de-escalate issues of irate or dissatisfied clients.
Escalates calls to supervisor when necessary and appropriate.
Responds to requests for assistance and/or possible processing of credit card authorizations.
Tracks call-related information of each call received for auditing and reporting purposes.
Provides feedback reports on call issues related to downtime and/or training issues.
Escalates calls to supervisor when necessary and appropriate.
Maintains and updates customer information as necessary.
Provides support and assistance as needed.
Up-sells to customer upgrades as necessary.
May perform other client-specific duties as necessary and required by program/account.
Other duties as assigned.
Booked hotel reservations and flight reservations

HOTEL FRONT DESK/GUEST RELATION OFFICER (Upgrade to see actual info)
Check guests in and out of their rooms.
Answer any questions guests have.
Make recommendations for activities and restaurants.
Store any luggage guests have.
Answer the phone and direct the call.
Take reservations on the phone.
Arrange transportation for guests.
Maintain the record of guests that have checked in and out.
Receive payments and settle guests' bills.
Received and handled guests' complaints and coordinated with the Duty Manager to resolve issues.
Ensured room availability to maximize occupancy.
Identified opportunities to upgrade customer service with the latest technology.
Ensured a high level of customer service was consistently maintained.
Supervised, oriented, and coached staff to ensure the completion of required tasks.
Manage and offer guest activity while on stay.