Customer Service Representative

Overview

Looking for full-time work (9 hours/day)

at $6.00/hour ($1,188.00/month)

Bachelors degree

Last Active

December 15th, 2023 (132 days ago)

Member Since

July 22nd, 2020

Profile Description

With 9 years of experience in customer service (chat, email and voice) and almost 2 years of experience as a Virtual Assistant, I have honed my skills as a technical support specialist and held various roles such as a Subject Matter Expert and New Hire Support. I am driven by a passion for continuous improvement and have completed leadership training with a focus on data analysis, people and time management, and root cause analysis.

The following experiences highlight my expertise and align with the requirements of your Company:

• Chat and Email Support Representative, Upgrade to see actual info: I successfully served
as a Chat and Email Support Representative for four years and six months at
Upgrade to see actual info. During my tenure, I developed a deep understanding of
Amazon's customer support policies and procedures. I consistently met or
exceeded customer satisfaction goals and effectively resolved customer
inquiries and concerns.
• Tech Support Specialist, Sprint Telco: Prior to the merger with T-Mobile, I
worked as a Chat Support Specialist at Sprint Telco for one year. I specialized
in handling billing inquiries, disputes, and assisting smartphone users with
advanced troubleshooting for voice, messaging, mobile data, and network
coverage issues. My ability to provide prompt and accurate solutions resulted
in a high level of customer satisfaction.
• Chat and Email Support, DoorDash Food Delivery App: As a Chat and Email
Support Representative at DoorDash, I focused on addressing delivery
drivers' pre-order and post-order concerns. I effectively resolved issues
related to order status, payments, and driver support, ensuring a positive
experience for all stakeholders.
• Chat Support Representative, Extra: During my one-year tenure at Extra, I
provided chat support across a range of customer service functions, including
credit building, billing inquiries, fraud prevention, disputes, and credit
reporting. I consistently demonstrated exceptional problem-solving skills and
a strong attention to detail.

My diverse skills include navigating the Microsoft Office Suite and organizational management software, utilizing critical thinking, performing data entry functions, problem-solving, and implementing organizational skills with time management. As a customer service specialist, I expect to deliver superior results for Innovation Advertising in the areas of management, increased efficiency in customer satisfaction, and additional revenue generation.