Jeminah

Customer Service Team Lead

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Overview

Looking for full-time work (8 hours/day)

at $12.00/hour ($2,112.00/month)

Associates degree

Last Active

March 27th, 2025 (yesterday)

Member Since

July 19th, 2020

Profile Description

I have been in customer service since 2014, working my way up from a CSR to a Team Leader. Throughout my career, I have gained a deep understanding of customer service processes and product knowledge, which allowed me to quickly transition into roles with more responsibility.

As a Team Leader, I focus on motivating, inspiring, and empowering my team to reach their full potential. I manage daily operations, provide coaching, and ensure performance standards are met. I also facilitate training and upskill programs to help my team grow and develop their skills. In addition, I monitor and track KPIs such as QA scores, attendance, and other metrics to ensure the team’s success and identify areas for improvement. I’m dedicated to improving processes, resolving escalated issues, and collaborating with other departments to ensure customer feedback drives positive changes.

My experience as both a CSR and SME has strengthened my communication, problem-solving, and leadership skills. I am passionate about creating a supportive, growth-focused environment where my team feels confident, motivated, and equipped to succeed.