Virtual Assistant | Data Entry | Web Research Specialist

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

College Level

Last Active

April 14th, 2023 (609 days ago)

Member Since

July 13th, 2013

Profile Description

Product ManagerNEW MEDIA SERVICES PTY. LTD - BaguioApril 2011 to Present
Product Manager - September 2022Responsible for improving customer experiences, generating new product ideas, and outline detailed product strategies. Tasks also include coordinating with various departments, managing product roadmaps and releases, understanding product selling points, identifying and filling product gaps, etc
Messaging Manager – 2018Responsible for monitoring remote and on-site workers and making sure all servicerequirements are met at all times. Tasks include workforce management, manpower rostercreation, and inbound and outbound data analysis, daily, weekly and monthly reports.
Freelance Manager - 2016Responsible for monitoring remote workers and making sure that all service requirementsare met at all times. This includes calling out for agents, closely-monitoring queues,recording and analyzing incoming and outgoing data and interpreting gathered informationfor projection and identifying manpower needs
Hiring Specialist – 2014Focused on the screening and training of applicants. Tasks include chat simulation, platformwalkthrough, guideline explanation and final evaluation of trainees. Additional tasks includesending of monthly reports to the operations manager and assisting the coaches withplatform monitoring.
Training and QA Supervisor – March 2013Focused on the training of applicants. Tasks include chat simulation, platform walkthrough,guideline explanation and final evaluation of trainees. Additional tasks include sending ofmonthly reports to the operations manager and assisting the coaches with platformmonitoring.
QA Coach – January 2013Responsible for training, re-training and assisting the operators and updating of dailytrackers and sending them out to the department head.
QA Assistant – October 2012Assigned with the task of checking and evaluating of messages in different platforms sentout by the operators. Additional duties include the sending out of Violation Notices andWarnings via email.
Search Engine Optimization/Internet Marketing - April 2011Tasks include posting on social sites, creating of blog posts, and researching of sites andposts which are relevant to our line of business.
PC City Software Solutions Co. - BaguioSeptember 2010 to March 2011
?Sales Executive/Representative
?
Find, communicate and deal with potential and existing clients. Products sold were differentgadgets, accessories and equipments ranging from digital cameras, mobile phones, personal computers, laptops and CCTV packages. Assigned within Baguio and the province of Abra.