QA (quality assurance specialist) 4yrs experience
main duty:
+ improve & sustain agent's development & performance
+ filter potential agents after their training
+ coordinate to supervisors/managers regarding company's over all improvements and situation
+ implement company's vision and mission
side duties:
+ OIC officer in charge for coaches
+ take tier2 escalation calls
+ provide training/s for new roll outs or new implements.
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Adept in using microsoft office word: 10 rating
excel sheet : 6 rating
rating 1:lowest ,10:highest
typing speed: above average
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PC desktop
troubleshooting / repairs / installation / maintenance
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CSR customer support representative - take inbound calls to accommodate customer's DSL concerns.
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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