Current Employment Status:
Hired Part Time on Sep 1, 2022
I'm a Hotel and Restaurant Management Graduate and have worked in the BPO industry as Technical Support Rep and Customer Support for 2 years assisting customers from the US, UK, and Australia. My duties and responsibilities were centered on customer assistance, tech troubleshooting, and doing additional administrative tasks. As a motivated professional, I’m constantly striving to improve my techniques, expand my skill set, and find new opportunities to grow. So I took courses and have been trained to become a virtual assistant.
The following are my core skills and corresponding software and tools that I use:
• Social Media Management - Hootsuite, Later, Canva
> Manage and update Social Media Accounts
> Tracking of Social Media Accounts
> Posting and Scheduling
> Content Planning
> Optimized contents - keyword and hashtag research
> Managing and Increasing followers
> Video Editing
> Graphic Design
> Create Slideshow Presentation
> Marketing Plan
> Customer Support
> Moderating comments
> Answer inquiries and messages on all channel and profiles
• Graphic Design
• Customer Support
• Writing -
• Basic Photo and Video Editing
• Basic Web Design
• SEO (On-page and Off-page SEO)
• General Administrative Task
I'm a freelancer specializing on services ranging from graphic design, brand identity and web design, SEO, Social Media Management and marketing. My goal is to help you get the most out of social media and reach your target audience in the most effective way possible, so we'll develop a strategy tailored to your business goals and objectives. We'll work together to create content that resonates with readers and drives engagement on social media platforms.
I have 2 years of experience in Office and Admin Task having worked as a customer support representative my task revolves around doing admin task that are listed below
I have more than 2 years of experience in speaking English. I have previously worked as a customer service representative in Concentrix and Teleperformance
I have several years of experience in writing starting from college up to now. I'm currently learning to Copywrite and has training in creative writing which I do in the form of blogging and posting contents on social media
I'm currently finishing a course that includes Facebook ads and social media marketing.
I have worked for e-commerce accounts for 2 years while I was working as a Customer Support Representative
I've done projects for friends and families and I do design mostly for personal use. I've been using Photoshop and Canva and made t-shirt designs in the past up to now
I have 2 years of experience working both as a customer/ technical support representative
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