Junel

Technical/ Customer Support Representative or English Teacher

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Overview

Looking for part-time work (4 hours/day)

at $2.27/hour ($200.00/month)

Bachelors degree

Last Active

September 3rd, 2020 (1325 days ago)

Member Since

July 7th, 2020

Profile Description

CAREER OBJECTIVE
Experienced: Customer service professional with 2 years in call centers and hospitality services
Efficient: Adept at handling various calls on a daily basis while consistently resolving client issues in a rapid manner
EXPERIENCE
CALL CENTER REPRESENTATIVE (2 years)
- Handle 50+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction
- Providing virtual technical assistance to customers with their internet, phone, and cable services
- Memorized all company products and services to be able to answer customer questions quickly and efficiently and make upsells
- Collate source data such as customer names, addresses, phone numbers, credit card information and enter data into various customer service software
- Following the metrics provided by the company religiously
- Training new employees in customer service script recitation, conflict resolution, and data entry practices

Top Skills

Customer Support

Office and Administration » Data Entry

Office and Administration » Personal Assistant

Other Skills

Marketing » Content Creation » Technical Writing

Customer Support » Technical Support

Office and Administration » Microsoft Excel

Customer Support » Phone Support » English Speaking

Marketing » Copywriting

E-Commerce » Inventory Management » Quality Control

Human Resources

Real Estate » Appointment Setting

Customer Support » Email Support

Customer Support » Phone Support

Office and Administration » Email Management

Office and Administration » Travel Planning

Basic Information

Age
29
Gender
Male
Website
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Address
Tests Taken
IQ
Score:  125
DISC
Dominance: 5
Influence: 14
Steadiness: 37
Compliance: 43
English
C2(Advanced/Mastery)
Uploaded ID
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