CAREER OBJECTIVE
Experienced: Customer service professional with 2 years in call centers and hospitality services
Efficient: Adept at handling various calls on a daily basis while consistently resolving client issues in a rapid manner
EXPERIENCE
CALL CENTER REPRESENTATIVE (2 years)
- Handle 50+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction
- Providing virtual technical assistance to customers with their internet, phone, and cable services
- Memorized all company products and services to be able to answer customer questions quickly and efficiently and make upsells
- Collate source data such as customer names, addresses, phone numbers, credit card information and enter data into various customer service software
- Following the metrics provided by the company religiously
- Training new employees in customer service script recitation, conflict resolution, and data entry practices
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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