8dd 9 000d8fb484c912e

Customer Care Specialist

85 ID PROOF
Timeproof:
EXPECTED SALARY
Php 10,000.00/month ( $210 USD )
10 hrs/wk ( $4.78 USD/hr )
EDUCATION
College Undergraduate
EXPERIENCE
6 years in Customer Service Management
BASIC INFORMATION
Age:
25
Gender:
Female
Tests Taken:
IQ
Score:  125

DISC
Compliance:10
Dominance:50
Influence:8
Steadiness:32

Last Active:
2020-08-19
Member Since:
2020-07-06
SKILL SUMMARY

I have been a Customer Service specialist with several years of experience who had served multiple functions from being an agent to being a part of the escalations team. I excel at relationship building and is knowledgeable in providing friendly, thorough customer service to clients, families, and fellow professionals. Acquiring more than half a decade of experience in Customer Service Management, I am particularly skilled at problem solving and conflict of resolution while subjected under time pressure. My lengthy stay in this line of business made me adept at handling confidential and sensitive information, too.

WORKER SKILLS
TOP SKILLS
  • Data Entry
  • Email Management
  • Excel
  • Quality Assurance
  • Research
  • Speaking
  • Writing
  • Editing Proofreading
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support

Office & Admin (Virtual Assistant)
SKILL RATING
  • Admin Assistant
  • Data Entry
  • Email Management
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Transcription

English
SKILL RATING
  • Speaking
  • Tutoring Teaching
  • Writing

Writing
SKILL RATING
  • Editing Proofreading

Customer Service & Admin Support
EXPERIENCE

I have 6 years of experience with Customer Service and Admin Support. I've worked with international Business Process Outsourcing companies and have handled several accounts such as Telco, Sales, Outbound Support, Technical Support, Chat and Email Support. I have also served multiple functions from being a Support Agent into being a part of Escalations Team.

SKILL RATING
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support

Professional Services
SKILL RATING
  • Medical Services

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