1824c9f0dd bd04 08

Customer Support|Virtual Assistant | Ecommerce Team Lead

99 ID PROOF
Verified
Timeproof:
EXPECTED SALARY
Php 40,000.00/month
( $798 USD )
EDUCATIONAL ATTAINMENT
Bachelors degree
AVAILABILITY
40 hrs/wk
( $4.61 USD/hr )
EXPERIENCE OVERVIEW
1yr 3 mos - Ecommerce Team Leader | 6 years of Solid CSR background | 2 yrs - Email & Chat | 4 Phone support | Currently an eCommerce Customer Support
BASIC INFORMATION
Age:
30
Gender:
Female
Location:
Antipolo, Rizal
Tests Taken:
IQ
Score:  9

DISC
Compliance:31
Dominance:23
Influence:16
Steadiness:31

English
 C2(Advanced/Mastery)
Last Active:
2022-01-15
Member Since:
2020-07-05
SKILL SUMMARY

I’m Juegeh, with my 6 years of Call center/BPO experience and a wide array of creative, technical, and customer service skills, I approach each project with a big-picture and a new mindset. I am a quick learner, reliable, friendly, and an excellent communicator. I help businesses that are outsourcing ease the management side of the business being an expert in streamlining processes and workflows.

I have demonstrated the ability to work independently and with a team and achieve results under pressure. eCommerce is my expertise, I’ve handled a remote team from the Philippines with 8-10 members. I’ve worked as a campaign Project manager during ramp-up seasons like Black Friday and Cyber Monday events with 40-80 international teah crmbers from South Africa, the Philippines, Mexico, and Canada.  

Core Qualifications:
• High-Level Administrative Executive Support with International Clients
• Graphic designer
•Expert level of Email/Chat support
• Can build rapport with clients, vendors, and project stakeholders both in person, calls, and in writing

Other services that I can provide: 
• Social media management
• Graphic Designing 
• Personal Assistant
• Coaching team wzmbers
• Training/Onboarding of New hires
• Hiring Manager during ramp-up events
• Reporting and Analysis
• Team Staffing and Scheduling
• Web researching and Data Entry
• Preparation of presentations and reports using Google slides, docs, and sheets

Tools and Platforms:  Zendesk, Shopify, ShipStation, Linnworks,Airtable, ClickUp, Shipito, LiveChat, Kustomer app, Aircall, Shopify, Slack, Google Suites -sheets, docs and slides, and Microsoft software.

My clients are not through OnlineJobs PH, and therefore I do not have many reviews here for you to read, I ask that you do not "judge a book by its cover" and instead, welcome the opportunity to find that needle in your business haystack and allow me the privilege to work with you. I look forward to building new relationships and for me, No job is too large or too small!

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Data Entry
  • Email Management
  • Personal Assistant
  • Quality Assurance
  • Research
  • Speaking
  • Tutoring Teaching
  • Writing
  • Editing Proofreading
  • Email Marketing
  • Email Support

Office & Admin (Virtual Assistant)
SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Transcription
  • Travel Planning

English
SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Writing
SKILL RATING
  • Blogging
  • Copywriting
  • Creative Writing
  • Ebook Writing
  • Editing Proofreading
  • Ghost Writing
  • Technical Writing
  • Web Content Writing

Marketing & Sales
SKILL RATING
  • Affiliate Marketing
  • Classified Ads Marketing
  • Craigslist Marketing
  • Direct Mail Marketing
  • Email Marketing
  • Facebook Marketing
  • Instagram Marketing
  • Lead Generation
  • LinkedIn Marketing
  • Mobile Marketing
  • Private Blog Network
  • Sales Representative
  • SEM
  • SEO
  • Social Media Marketing
  • Telemarketing
  • Video Marketing
  • YouTube Marketing

Customer Service & Admin Support
SKILL RATING
  • Community Forum Moderation
  • Content Moderation
  • Email Support

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