Customer Service Representative

Overview

Looking for full-time work (8 hours/day)

at $2.84/hour ($500.00/month)

Post-graduate degree (Masters, Doctorate, etc.)

Last Active

October 20th, 2022 (553 days ago)

Member Since

July 2nd, 2020

Profile Description

I am a customer oriented person. My past job is in Hotel industry. i do handle different customers in past years, resolving their complaints, satisfying needs and exceeding their expectation.
The following skills that i developed to myself are:
1. Communication Skill is very essential in my past job, because we need to know what the customer wants and be able to articulate what i can do for the customer.
2. Listening Skill. I need to listen carefully to customers to know exactly what they need and how we can help them. Also, i learned that don’t be afraid to ask clarifying questions to make sure you understand the other person.
3. Self-control. Working in customer service need to be able to calmly handle all customers, even the most negative ones. You must strive to remain calm and cool, even when your customer is not. Patience and self-control will keep you from getting upset and saying something inappropriate.
4. Positive Attitude. A positive attitude goes a long way in customer service. I am making sure that we know all of the benefits of the products or services your company provides and convey them to your customers. If customers have a problem with a product or service, i focus on what can i do to help them.
5. Assertiveness. When i dealing with customers,i
want to be able to take control of the situation and do what you need to do in an efficient manner. If you are meek or passive, customers may not have faith in you. However, i also don’t want to be aggressive or demanding, which can offend customers.
5. Upgrade to see actual info is important to understand what customers say and also how they feel. we need to be able to recognize and understand a person’s emotional state.
6. Taking Responsibility. this is a big part of working in customer service, and that includes being able to say, “I’m sorry,” whether it’s for a delay services or the poor quality of a product. I have to be able to sincerely apologize to a customer on behalf of my company even when the problem was not our fault. Hearing an apology almost always makes a customer feel better.
7. A Sense of Humor. This can make a potentially stressful customer-service interaction more enjoyable. If a customer cracks a silly joke, she will appreciate it if i chuckle along with her. However, i make sure that i never laughing at a customer, such as when they make a mistake or have trouble with Upgrade to see actual infostead, laugh with your customers.