Ability to the following:
Listen and respond appropriately to customer needs and concern.
Provide information and educate customers about products and services.
Research answers or solutions as needed before taking the next step.
Follow proper escalation process for customer complaints.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.