I was a former outlet manager in one of the prestigious hotel
in Cebu City, Philippines, Radisson Blu with a total experience of 9 years
in Hospitality Industry and Customer Service. During these years, I have been exposed
to different roles. I’ve been a cashier in a Spanish restaurant in the city for
a year. I’ve also handled customer service for 4 years as I was the first point
of contact of the guest whenever they dine in Radisson Blu. I was promoted as
Supervisor, so I work closely with the Outlet Manager to provide or resolve any
issues arising and ensuring that standards protocol are applied. I was then
again promoted as an Outlet Manger, and overseeing the day to day preparations
to provide customers’ expectations on a daily basis. All those years of being
employed, I have been into different trainings, and participated in company’s
team building and outings. I am extremely motivated to deliver quality output while sharpening my skills
in different fields of Customer Service. I am very much up for anything and I
am always willing to learn even if it requires trainings, or coaching. Rest
assured that when you assign me to a position I will work on it and will live
up to fullest of my capabilities. Hoping to work with you soon.
In charge of adjusting work schedule and monitoring shift changes to make sure there is a sufficient manpower deployed. Supervising staff and making sure that the responsibilities are well divided. Creating and updating records in databas with personnel information, financial and other datas.
In a hospitality industry in order to provide quality service we have to speak English all the time since we are dealing with different nationalities.
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