Contact Center Platforms:
Genesys Cloud
RingCentral
Nice Incontact
Contact Center Skills:
Inbound IVR
Outbound (Manual) IVR
Outbound Dialers
Secure IVR
Contact Center integrations with inbound
Contact Center integrations with Salesforce, MS Dynamics, etc.
Skills-based media routing
Workforce management
Quality Management
Project Management
Other skills:
Typing Speed: 86 WPM, with 98.90% Average Accuracy
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.