I have handled and resolved different types of customer concerns, from the basic ones to the most complex complaints. These inquiries were more on product knowledge, technical faults or difficulties on customer’s end, billing inquiries, monitoring orders and the complete processes of service activation. Our customers are being supported through the different platforms; phone, chat &
With all the dedication and effort I have exerted to better myself at work, I got excellent markings. I got top sales agent awards. The best of it all is, I got promoted as a Sales Coach. I handled escalated calls, did quality assurance by listening to calls, reading chats and
to identify opportunities then analyzing gathered data to coach/mentor the agents and improve their performances to meet required KPIs. I also ran training sessions specific to sales techniques in which some contents were created by me. I was tasked as well to handle site projects and teams to lift numbers. All of these experiences had given me a “Legend of the Year” award, one of the prestigious awards in our company.
Onlinejobs "ID Proof" Indicator Indicates if "they are who they say they are".
DOES NOT Indicates skill level.
ID Proof scores are 0 - 100 with 100 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake indentity.