8c9d24d d1048f0b0

Sales Coach |Chat/Email Support

79 ID PROOF
Timeproof:
EXPECTED SALARY
Php 40,000.00/month ( $824 USD )
40 hrs/wk ( $4.68 USD/hr )
EDUCATION
Bachelors degree
EXPERIENCE
4 years customer representative promoted as Sales Coach
BASIC INFORMATION
Age:
24
Gender:
Female
Tests Taken:
IQ
Score:  125

DISC
Compliance:28%
Dominance:49%
Influence:9%
Steadiness:13%

English
 C1(Advanced)
Last Active:
2020-07-06
Member Since:
2020-06-28
SKILL SUMMARY

I have handled and resolved different types of customer concerns, from the basic ones to the most complex complaints. These inquiries were more on product knowledge, technical faults or difficulties on customer’s end, billing inquiries, monitoring orders and the complete processes of service activation. Our customers are being supported through the different platforms; phone, chat & email. These things were indeed too complicated at first but with the effort and passion I invested on it, I was able to grasp all of it as the days went by. Patience is one the values I learned all throughout this journey. As an experienced customer service representative for Australian customers, I have obtained an ability to think fast, be resourceful and creative in providing long-term resolution.
With all the dedication and effort I have exerted to better myself at work, I got excellent markings. I got top sales agent awards. The best of it all is, I got promoted as a Sales Coach. I handled escalated calls, did quality assurance by listening to calls, reading chats and emails
to identify opportunities then analyzing gathered data to coach/mentor the agents and improve their performances to meet required KPIs. I also ran training sessions specific to sales techniques in which some contents were created by me. I was tasked as well to handle site projects and teams to lift numbers. All of these experiences had given me a “Legend of the Year” award, one of the prestigious awards in our company.

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Quality Assurance
  • Research
  • Transcription
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support

Office & Admin (Virtual Assistant)
SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Transcription
  • Travel Planning

Customer Service & Admin Support
SKILL RATING
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support

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