Customer Service Representative/ Email Support Specialist/ Sales and Technical

Overview

Looking for full-time work (8 hours/day)

at $3.41/hour ($600.00/month)

High school diploma

Last Active

January 7th, 2021 (1198 days ago)

Member Since

June 10th, 2020

Profile Description

I have been working in the Customer Service Industry for 12 years
including BPO industries, Telemarketing, Real Estates, Telecommunications, Sales, Fashion Travel Consultant, Branded Apparels and Accessories and International Leisure Theme Parks.
I can resolve any product related to customer issues and deliver them to the highest standards of customer satisfaction.
I've worked in one of the Philippines' biggest BPO centres as a Customer Service Representative, Back Support, Email Support Service, Back Office Support, Technical Support, Saves/Retention/Loyalty Specialist, Customer Relations Team and Live Chat Support handling Australia's and USA's biggest telecommunication and broadband companies.
I can easily handle a vast array of customer concerns that includes resolving product and sales inquiries, retention, escalations and complaints.
I was also considered as a Customer Service Specialist as I have handled queries that involve tickets from the Telecommunications Ombudsmen, Media threat/ concerns, Customer Relationship management and winning them back.
I was a Back Office Support as well trained to resolve any brand/product-related issues through email correspondence, Live Chat and Outbound calls (If the customer requested) to turn things around and give them a brilliant customer service satisfaction.
Here are my job description details that honed my skills:
- Providing effective and consistent brilliant customer service satisfaction.
- Optimization of the brand/product - customer relationship through email or outbound calls.
- Acknowledging and resolving escalation tickets from Government Body Ombudsmen threats, Social Media threats or customer direct dissatisfaction email and service them to the highest standards of customer satisfaction.
- Identifying and resolving network outages through a Home Location Registry system.
- Conduct team meetings for new update/new product release
- Provide uncomplicated and straightforward payment schemes.
- Perform troubleshooting and technical support for products and services offered.
- Provide an alternative solution for efficient customer service satisfaction.
- Offering them a solution that will keep their trust with the brand/product.
- retaining customers by acknowledging their importance to the company and by giving them services that they could not be found elsewhere.
- Handling, moderating and encoding escalation tickets to be properly distributed to all employees.
- Monitoring and providing results of CSat/ Customer Satisfaction result/feedback to my team.
During those years, these skills helped me to improve and enhance my career growth.
I have also worked as a Real Estate Consultant, Brand Ambassador and Travel Consultant, all involved in Sales and interpersonal skills and helped me built client relationships and provide outstanding and brilliant customer service.
lastly, I have worked overseas as a Customer Service Representative of one of the largest and popular indoor theme park and play area in the Middle East (FunVille, Funcity Landmark Group). I was based in Doha, Qatar attending to different nationalities and different behaviours. I am a Band III Representative that handles:
-Customer Complaints about the games and tickets
- Sales and Cashiering
- Operating big and small rides
- Basic troubleshooting of game machines
- Redemption Specialist
- Fire Warden
- Stocks and inventory allocation on a monthly basis
- School Trip and Birthday Party Information and decoration
- Play Area Membership Ambassador
- Present and discuss sales and plans during a briefing to the team on a daily basis and how to improve our daily routine execution
I have recognized as well as a Happiness Movement Ambassador by the company for continuously delivering, encouraging, nurturing, jumping in, optimizing and personalizing my approach to my guests and colleagues.