An IT expert, who worked as a CSR/TSR, Support Engineer, Helpdesk Analyst and IT Specialist in various BPO and ITO companies. Have a strong technical background, skilled in Windows administration, Egynyte tools, Android/ iOS devices, O365 administration, MS Exchange Server, Active Directory, Printer Configuration, Ticketing tools (Service Now, SM9, AMP) OktaMFA, Navigator, IVQ, LDAP, S3, LogMeIn, Bomgar, TeamViewer.
Able to troubleshoot network issues such as VPN (GlobalProtect and XEAN/ Cisco Anyconnect) LAN/ WAN. Proficient in working with
Virtual Machine tools (Citrix and RDP). Able to setup and configure VOIPs (Cisco Jabber, Cisco Unified Tools, Phone provisioning tools). Knowledgeable in using
webdesign tools like Photoshop, HTML5 and CSS3. Trained for Severity or Business impacting cases and have the ability to handle and resolve customer or user’s complaints. With various experiences in IT infrastructure troubleshooting techniques.
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
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ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.