Greetings! Let me just introduce myself. My name is Jon, a Jobseeker and a Virtu

Overview

Looking for full-time work (8 hours/day)

at $2.05/hour ($360.00/month)

University of St Lasalle ABIDS

Last Active

June 21st, 2013 (4193 days ago)

Member Since

March 3rd, 2013

Profile Description

My first BPO Company I worked for is Convergys. I was a Customer Service Rep, for a major telecom company in the U.S. We help Customers with their billing concerns, and we maximize their value by upselling products and services that we offer. We also cover basic troubleshooting for their handsets.
After working with Convergys for two years, I have the opportunity to serve as a Quality Assurance Specialist at Teletech Phil. My job was to evaluate agents and determine whether they maintain a pre-determined and acceptable level of contact handling through monitoring and test contact evaluation. Not only we monitor calls, but also review evaluations, maintain recordings, and handle administrative duties. We report performance and statistics through daily and weekly reports submitted to the QA Supervisors. We also conduct remote monitoring sessions with Client for calibration purposes.
An opportunity knock on the door when Zero One Concept was established. As a member of the pioneering team, our biggest challenge was acquiring clients and creating awareness for our products and services. The Art of Selling was then introduced into my system. As a Business Development Officer, I serve as the primary point of contact for interested client and partners of Zero One Concept.
I also did research on different establishments to identify which target market can make the most of our service. We generate these leads and convert them into business through e-mail marketing and cold calling. And lastly, build a database of potential companies using social networking channels.
During my fruitful time with the different BPO's I worked for, I always had this entrepreneur drive. I decided to venture into photobooth business. Why photobooth? Because I always have this passion for photography and photoshop. Thru online tutorials, I have enhanced my skills in adobe photoshop which helped me create designs and layouts for my photobooth business.
Just to Recap of my Skills:
Convergys: Interpersonal Skills, Communication Skills, Multi-Tasking, Premiere System, Basic Handset Technical Skills, Upselling Skills.
Teletech: Administrative Skills, Interpersonal Skills, Communication Skills, Multi-Tasking, Microsoft Office, Microsoft Outlook, Nice Systems
Zero One Concept: Administrative Skills, Interpersonal Skills, Communication Skills,Sales Skills which includes Prospecting, Lead Generation, Cold Calling, E-Mail Marketing, Social Media Marketing, Microsoft Office, Microsoft Outlook
GC Party Prints Photobooth: Entrepreneurship, Social Media Marketing, Desktop Publishing using Adobe Photoshop, Basic Photography.