o Handles a group of diverse Quality Analysts, mentoring them within the Company’s DNA to ensure they reach their full potential.
o Provides Admin support for Quality Team leveraging skills in line with the Company Monitoring Guidelines: Gauging Calibration Sessions, Random Spot Checks and
o Supports Operational Excellence by sharing Quality Insights to a wider group in a form of Business Reviews: Weekly, Monthly and Quarterly. Turning Actionable Items to improve Operations’ KPI.
o Reviews Staffing Calculator in a Monthly basis with Senior Quality Assurance Manager
Admin work within BPO Company is a basic expectation in a world full of Analytics
Onlinejobs "ID Proof" Indicator Indicates if "they are who they say they are".
DOES NOT Indicates skill level.
ID Proof scores are 0 - 100 with 100 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake indentity.