Business Analyst | SaaS Renewal Manager | Customer Service

Overview

Looking for part-time work (4 hours/day)

at $10.00/hour ($880.00/month)

Bachelors degree

Last Active

March 14th, 2024 (41 days ago)

Member Since

May 28th, 2020

Profile Description

 am a versatile professional with a proven track record in various roles:

Business Analyst:
- Analyzing data to uncover trends and insights.
- Collaborating with cross-functional teams to define business goals.
- Conducting market research and developing financial models.
- Identifying process improvement opportunities and monitoring KPIs.

SaaS Renewal Manager:
- Successfully managing SaaS product renewals.
- Developing and executing renewal strategies.
- Negotiating contracts and maintaining strong client relationships.
- Ensuring timely renewals and collaborating with sales teams.

Reservations Agent:
- Handling booking inquiries and providing travel information.
- Assisting with reservations, changes, and cancellations.
- Resolving customer issues with a focus on satisfaction.
- Coordinating travel logistics and adhering to company policies.

Customer Service Representative:
- Responding to customer inquiries across channels.
- Providing product information and resolving concerns.
- Troubleshooting technical issues and exceeding service targets.
- Collaborating with teaUpgrade to see actual infombers to enhance service quality.

Amazon Virtual Assistant:
- Assisting with various tasks related to Amazon seller accounts.
- Managing product listings, inventory, and customer inquiries.
- Optimizing product visibility and sales performance.
- Providing comprehensive support to Amazon sellers.

With a strong analytical mindset, negotiation skills, and a commitment to exceptional customer service, I excel in diverse roles. My adaptability and attention to detail drive success in each position. Let's connect and explore how my skills can contribute to your organization's growth.