•Can speak fluently in English and Filipino
•Well versed in Altea Customer Management and World Tracer System
•Well informed in Microsoft Office tools such as Word, Powerpoint and Excel
•Knowledgeable about airport operations
•Can handle irate passengers and can provide solutions to satisfy needs
•Can deliver a warm greeting and provide full assistance to the customers
•Can promote harmony within the team
•Can manage time pressure
Throughout my employment as a Passenger Service Agent, I was also designated to do admin works like arranging document that are need in the flightx contacting respective personnel for flight information, handling telephone calls and assisting with passengers concerns. Respectfully doing what my managers' needs and taking control of the flight
I have 1 year and 11 months experience as a Passenger Service Agent in Qantas Airways. I've met thousands of passengers and dealt with numerous concerns and complaints but with my passion for customer service industry, I can be able to handle them with confidence and be an effective customer service provider, offering them solutions and services to satisfy their needs and with that I can be a contributor to their enjoyable journey with our airline. I was also working as an admin assistant providing all necessary documents for the flight, answering calls and coordinating with the other staff regarding the information for our flight for that day. Foreseeing the condition of the operation will help me formulate solutions that'll be helpful in case there will be problem that will rise.
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