Analyze and respond to security threats from Firewall (FW), Security Information and Event Management (SIEM), Intrusion Detection Systems (IDS), Intrusion Prevention Systems (IPS), Web Application Firewall (WAF), Antivirus (AV), Network Access Control (NAC) and other security threat data sources.
• Configure, manage, and upgrade IDS, IPS, SIEM, WAF appliances.
• Respond in a timely manner (within documented SLA) to support, threat and other cases.
• Document actions in cases to effectively communicate information internally and to customers.
• Respond to needs and questions of customers concerning their access to network resources through their managed device.
• Adhere to policies, procedures, and security practices.
• Resolve problems independently or with collaborating with colleagues and understand escalation procedure.
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